Infosoft - Notice history

We are in the process of rolling out a more permanent solution to the previous incident.

It will be deployed throughout the day for all tenants.

No new occurence of the issue has been observered since the fix was deployed.
Everything is operational again.

We will deploy an application fix at a later time as a more permanent solution.

Updated Analysis/Description of the Issue:
The initial assumption that the cause was due to an underlying Azure reconfiguration was only partially correct.

The Azure reconfiguration happened 3 months ago, enforcing the URL limit to become 2048 chars (which is documented default, so basically they fixed a bug).
This did not immediately have any effect.

On January 9th, Vipps deployed a change causing their order/agreement draft response to contain additional characters. For some tenants, this tipped the generated URLs above the 2048 character limit.

Our current solution has been to reconfigure the limit, but we are working on a more permanent solution where such changes to third parties will not interrupt the workflow again.

Sorry for any inconveniences this may have caused.

We implemented a temporary configuration fix and are currently monitoring the effects.

We are continuing to work on a fix for this incident.

We are in contact with Microsoft to have them revert the configuration (or adjust it), at the same time we are working towards an application fix to circumvent the issue entirely.

We have identified the issue as an undocumented change in underlying Azure infrastructure.

The change has restricted URLs to 2048 characters in length.

For tenants with long product and package names and descriptions will end up with a Vipps order confirmation URL that is longer than those 2048 characters.

A temporary workaround is to reduce the Name and Description as much as possible on the subscription plan.

We are working with Microsoft to increase the limit, and at the same time have started work on an application fix to reduce the length for our generated URLs.

This incident has been resolved.

All salesposters are now up and running again.

Configuration changes are currently being applied. We are monitoring and going through all tenants to ensure the sales poster is up and running again.

We have identified the problem.
An invalid configuration option for the affected tenants coupled with a change in the newly released version is causing the issue.

We have fixed the configuration issue and are applying the configuration changes across the affected tenants.