Infosoft - Sales poster error – Incident details

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Sales poster error

ResolvedPartial outage1 hour 27 minutes

Affected

INFO-Subscription

Partial outage from 11:47 AM to 1:14 PM

Self Service

Partial outage from 11:47 AM to 1:14 PM

  • ResolvedUTC

    This incident has been resolved.

    All salesposters are now up and running again.

  • MonitoringUTC

    Configuration changes are currently being applied. We are monitoring and going through all tenants to ensure the sales poster is up and running again.

  • IdentifiedUTC

    We have identified the problem.
    An invalid configuration option for the affected tenants coupled with a change in the newly released version is causing the issue.

    We have fixed the configuration issue and are applying the configuration changes across the affected tenants.

  • InvestigatingUTC

    We are currently investigating an incident affecting multiple tenants, resulting in salesposter error messages.

    Not all tenants are affected.