Infosoft - Notice history

All systems operational

100% - uptime

Merchant - Operational

100% - uptime
Feb 2024 · 100.0%Mar · 100.0%Apr · 100.0%

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Feb 2024
Mar 2024
Apr 2024

API - Operational

100% - uptime
Feb 2024 · 100.0%Mar · 100.0%Apr · 100.0%

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Feb 2024
Mar 2024
Apr 2024

Self Service - Operational

100% - uptime
Feb 2024 · 100.0%Mar · 100.0%Apr · 100.0%

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Feb 2024
Mar 2024
Apr 2024
Operational

Third Party: Auth0 → Europe (PROD) → Auth0 Machine to Machine Authentication - Operational

Third Party: Auth0 → Europe (PROD) → Auth0 Email Delivery - Operational

Third Party: Vipps MobilePay → Recurring API - Operational

Third Party: Auth0 → Europe (PROD) → Auth0 User Authentication - Operational

Mastercard Payment Services - Operational

99% - uptime
Feb 2024 · 100.0%Mar · 100.0%Apr · 95.98%

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Feb 2024
Mar 2024
Apr 2024

Notice history

Apr 2024

Third Party Problems with Mastercard Payment Services
  • Resolved
    Resolved

    The issue has been resolved, all queued up operations have been processed and we have monitored that everything is running as it should with continous eFaktura scanning, AvtaleGiro mandates and related operations.

    Internally we have updated our monitoring procedures to alert us to similar cases, so that in the future we may avoid the disruption.

  • Update
    Update

    we have identified the issue as being due to an expired certificate.

    We are working with MPS to resolve the issue.

  • Identified
    Identified

    We have identified an issue with communications to Mastercard Payment Services (MPS), affecting everything related to AvtaleGiro and eFaktura.

    The effect is that claims and invoices are not submitted to MPS, nor can we retrieve new mandates and agreements.

    We have notified Mastercard Payment Services, and are working towards a resolution.

Mar 2024

Third Party Problems with AvtaleGiro claims
  • Resolved
    Resolved

    Mastercard Payment Services has reported that everything is operational again.

    We have verified this on our end, and all outstanding claims have now been processed.

  • Identified
    Identified

    We have identified an issue with the AvtaleGiro Claims related API from Mastercard Payment Services.

    The effect is that some claims are not generated, and obtaining claims status fails roughly a third of the time.

    We have notified Mastercard Payment Services, and are working towards a resolution.

    The consequences are currently a delay in claims processing, as soon as the incident is resolved by Mastercard we will continue to process outstanding claims.

Feb 2024

No notices reported this month

Feb 2024 to Apr 2024

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