Infosoft - Notice history

During the night the issue has been resolved by Microsoft and everything is operational again.

Specifically the underlying service was recovered at 00:27 UTC (02:27 CET). Our metrics indicates everything is operational again.

The Microsoft Azure support team has now shared a status update on the incident. The issue continues to affect the entire platform.

They are still trying to figure out the underlying cause.

Unfortunately the issue has not been solved entirely, and we are now experiencing timeouts, but the occasional token request makes it through.

We have informed Microsoft about the re-occurrence and they are actively working on asolution.

Microsoft Azure Support has confirmed an issue in their ADB2C infrastructure in Europe.

The issue should be fixed now, but we will continue to monitor closely.

ADB2C seems to now be issuing tokens again and authentication works.

There is already a drop in the error rate on our metrics.

We will continue to monitor this, and will provide more information if and when we receive it.

For now the systems are back again, but we are unsure if they will remain available.

The issue has been resolved, all queued up operations have been processed and we have monitored that everything is running as it should with continous eFaktura scanning, AvtaleGiro mandates and related operations.

Internally we have updated our monitoring procedures to alert us to similar cases, so that in the future we may avoid the disruption.

we have identified the issue as being due to an expired certificate.

We are working with MPS to resolve the issue.

Mastercard Payment Services has reported that everything is operational again.

We have verified this on our end, and all outstanding claims have now been processed.