Infosoft - Notice history

All systems operational

99.93% uptime

Merchant - Operational

99.88% uptime
Nov 2022 · 100.0%Dec · 100.0%Jan 2023 · 99.88%

Previous page

Next page

Nov 2022
Dec 2022
Jan 2023

API - Operational

99.88% uptime
Nov 2022 · 100.0%Dec · 100.0%Jan 2023 · 99.88%

Previous page

Next page

Nov 2022
Dec 2022
Jan 2023

Self Service - Operational

99.88% uptime
Nov 2022 · 100.0%Dec · 100.0%Jan 2023 · 99.88%

Previous page

Next page

Nov 2022
Dec 2022
Jan 2023

Order API - Operational

100.0% uptime
Nov 2022 · 100.0%Dec · 100.0%Jan 2023 · 100.0%

Previous page

Next page

Nov 2022
Dec 2022
Jan 2023

Reporting/OData API - Operational

100.0% uptime
Nov 2022 · 100.0%Dec · 100.0%Jan 2023 · 100.0%

Previous page

Next page

Nov 2022
Dec 2022
Jan 2023
Operational

Third Party: Vipps MobilePay → Recurring API - Operational

Mastercard Payment Services - Operational

100.0% uptime
Nov 2022 · 100.0%Dec · 100.0%Jan 2023 · 100.0%

Previous page

Next page

Nov 2022
Dec 2022
Jan 2023

Third Party: SendGrid → Mail Sending → API v3 - Operational

Notice history

View current status

Jan 2023

Azure Network Issue
ResolvedDegraded performance3 hours 1 minute
  • ResolvedUTC

    The underlying azure issue is resolved.

    As mentioned in the previous update everything is running as it should and the issue has been mitigated/resolved.

  • MonitoringUTC

    Azure is now recovering, and we are currently not observing any delays or timeouts due to the Azure networking issue.

    We will continue to monitor throughout the day.

  • IdentifiedUTC

    Our primary hosting platform, Microsoft Azure, is experiencing general network connectivity issues across multiple regions.

    Unfortunately this is impacting our services, meaning you will experience degraded performance.

    Investigation shows no significant impact except for some delays in processing actions.

    We will continue to monitor and provide an update once things are running as expected.

    Since this is an upstream issue with multiple failures there is little we can do to mitigate the problem immediately. For the underlying status issue have a look at https://status.azure.com/en-us/status

Underlying Azure Platform Issue
ResolvedPartial outage2 hours 57 minutes
  • ResolvedUTC

    The services have recovered and all previously disabled automations are now toggled on again.

    We are continuing our increased monitoring efforts.

  • MonitoringUTC

    We have implemented some mitigations and everything seems to be running at a reduced pace, but running.

    The underlying issue in Azure is still not resolved, but the effects have apparently been mitigated by our changes.

    We will continue to monitor the status.

  • IdentifiedUTC

    In an attempt to reduce pressure we have disabled all the recurring/schedule automations for billing.

    The jobs will be re-enabled once we have determined that everything is available again.

    The side effect: Some Payment Demands/Invoices and Payment Request Processing (CreditCard, Vipps, AvtaleGiro, eFaktura) will be delayed a bit relative to what you are used to.

  • InvestigatingUTC

    We are currently investigating an incident where the underlying resources used by the platform are unavailable, slow to respond and/or moving.

    The effect is primarly related to our backend resources, indirectly affecting the API and the Merchant/Self-Service.

    We are monitoring the issue, and have started investigations with Microsoft Support, as well as provisioned additional resources to mitigate the issue.

Dec 2022

No notices reported this month

Nov 2022

No notices reported this month

Previous

Nov 2022 to Jan 2023

Next