Infosoft - Notice history

All systems operational

100% - uptime

Merchant - Operational

100% - uptime
Feb 2023 · 100.0%Mar · 100.0%Apr · 100.0%

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Feb 2023
Mar 2023
Apr 2023

API - Operational

100% - uptime
Feb 2023 · 100.0%Mar · 100.0%Apr · 100.0%

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Feb 2023
Mar 2023
Apr 2023

Self Service - Operational

100% - uptime
Feb 2023 · 100.0%Mar · 100.0%Apr · 100.0%

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Feb 2023
Mar 2023
Apr 2023
Operational

Third Party: Auth0 → Europe (PROD) → Auth0 Machine to Machine Authentication - Operational

Third Party: Auth0 → Europe (PROD) → Auth0 Email Delivery - Operational

Third Party: Vipps MobilePay → Recurring API - Operational

Third Party: Auth0 → Europe (PROD) → Auth0 User Authentication - Operational

Mastercard Payment Services - Operational

100% - uptime
Feb 2023 · 100.0%Mar · 100.0%Apr · 100.0%

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Feb 2023
Mar 2023
Apr 2023

Notice history

Apr 2023

Swedbank Pay Agreement Registration Timeouts
  • Resolved
    Resolved

    This incident has been resolved.

    All agreement registrations are now being processed in a timely fashion.

    The root cause was a misconfiguration in an internal component responsible for Swedbank Pay processing.

  • Monitoring
    Monitoring

    There is an issue with Swedbank Pay, causing new agreement registration to timeout.

    The effect is that new orders and attempt to create a new Swedbank Pay agreement will produce an error message instead of the Swedbank Pay terminal.

    We have identified the problem and rolled out a fix.

    We are continuing to monitor the situation and will update this incident once we have confirmed the issue is rectified.

Mar 2023

No notices reported this month

Feb 2023

Service Maintenance
  • Completed
    February 16, 2023 at 8:51 PM
    Completed
    February 16, 2023 at 8:51 PM

    Maintenance has completed successfully.
    No downtime or errors detected during the process.

  • In progress
    February 16, 2023 at 7:00 PM
    In progress
    February 16, 2023 at 7:00 PM

    Maintenance is now in progress

  • Planned
    February 16, 2023 at 7:00 PM
    Planned
    February 16, 2023 at 7:00 PM

    We are planning to do internal maintenance to a small part of the service.

    The maintenance should be transparent to both subscribers and admins, but in this time window you may experience small delays in queries and new registrations related to:

    • Prices
    • Subscription Plans (Template Packages)
    • Organizations

    We do not expect that will have any impact on business areas such as new orders, authorization and payments.

    If possible please refrain from registering new prices, organizations or subscription plans on this date.
    This in order to reduce possible friction with the maintenance.

Feb 2023 to Apr 2023

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