Infosoft - Merchant unavailable – Incident details

All systems operational

Show current status

Merchant unavailable

Resolved4 hours 41 minutes

Affected

INFO-Subscription

Major outage from 2:15 AM to 5:16 AM, Operational from 5:16 AM to 6:56 AM

Merchant

Major outage from 2:15 AM to 5:16 AM, Operational from 5:16 AM to 6:56 AM

  • ResolvedUTC

    Merchant is running steadily with no errors.

    We are still investigating the underlying cause for the deployment error to avoid a repetition.

  • MonitoringUTC

    We have rolled back the deployment and the merchant is now back online.

    We are still investigating the cause of the deployment error.

  • InvestigatingUTC

    A deployment during the night has left the administrative merchant client unavailable.

    We are currently investigating the issue.