Infosoft - Issues signing in to Merchant Portal – Incident details

All systems operational

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Issues signing in to Merchant Portal

ResolvedMajor outage12 hours 27 minutes

Affected

INFO-Subscription

Major outage from 6:18 AM to 6:26 AM, Operational from 6:18 AM to 6:46 PM

Merchant

Major outage from 6:18 AM to 6:26 AM, Operational from 6:26 AM to 6:46 PM

API

Operational from 6:18 AM to 6:46 PM

Self Service

Operational from 6:18 AM to 6:46 PM

  • ResolvedUTC
    This incident has been resolved.
  • MonitoringUTC
    We implemented a fix and are currently monitoring the result.
  • InvestigatingUTC

    We are currently investigating an issue with logging into the merchant administrative portal.

    Updates will be sent out as we get more information about the issue.

    Self-services, salesposter and API operations appear to be unaffected, but we are investigating if there should be any unforseen side effects.