Infosoft - Delayed Billing – Incident details

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Delayed Billing

ResolvedDegraded performance8 hours 53 minutes

Affected

INFO-Subscription

Degraded performance from 11:40 PM to 8:33 AM

API

Degraded performance from 11:40 PM to 8:33 AM

  • ResolvedUTC

    This incident has been resolved.
    All queued work has been processed and new work is being processed as normal.

    We are sorry for any inconveniences this may have caused.

  • MonitoringUTC

    Due to a failed processing replica, billing is slightly delayed.

    We have fixed the processing issue and are currently processing the queue that has build up.

    We expect everything to be back to normal within an hour or two.

    The consequences are a few hours delays in generation of some of the invoices.
    Most of the build up queue relates to preliminary billing (drafts).