Infosoft - Swedbank Pay Agreement Registration Timeouts – Incident details

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Swedbank Pay Agreement Registration Timeouts

ResolvedDegraded performance3 hours 22 minutes

Affected

INFO-Subscription

Degraded performance from 4:00 AM to 7:22 AM

API

Degraded performance from 4:00 AM to 7:22 AM

  • ResolvedUTC

    This incident has been resolved.

    All agreement registrations are now being processed in a timely fashion.

    The root cause was a misconfiguration in an internal component responsible for Swedbank Pay processing.

  • MonitoringUTC

    There is an issue with Swedbank Pay, causing new agreement registration to timeout.

    The effect is that new orders and attempt to create a new Swedbank Pay agreement will produce an error message instead of the Swedbank Pay terminal.

    We have identified the problem and rolled out a fix.

    We are continuing to monitor the situation and will update this incident once we have confirmed the issue is rectified.