Infosoft - Notice history

All systems operational

100% - uptime

Merchant - Operational

100% - uptime
Oct 2023 · 100.0%Nov · 100.0%Dec · 100.0%

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Oct 2023
Nov 2023
Dec 2023

API - Operational

100% - uptime
Oct 2023 · 100.0%Nov · 100.0%Dec · 100.0%

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Oct 2023
Nov 2023
Dec 2023

Self Service - Operational

100% - uptime
Oct 2023 · 100.0%Nov · 99.94%Dec · 100.0%

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Oct 2023
Nov 2023
Dec 2023
Operational

Third Party: Auth0 → Europe (PROD) → Auth0 Machine to Machine Authentication - Operational

Third Party: Auth0 → Europe (PROD) → Auth0 Email Delivery - Operational

Third Party: Vipps MobilePay → Recurring API - Operational

Third Party: Auth0 → Europe (PROD) → Auth0 User Authentication - Operational

Mastercard Payment Services - Operational

100% - uptime
Oct 2023 · 100.0%Nov · 100.0%Dec · 100.0%

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Oct 2023
Nov 2023
Dec 2023

Notice history

Dec 2023

No notices reported this month

Nov 2023

Sales poster error
  • Resolved
    Resolved

    This incident has been resolved.

    All salesposters are now up and running again.

  • Monitoring
    Monitoring

    Configuration changes are currently being applied. We are monitoring and going through all tenants to ensure the sales poster is up and running again.

  • Identified
    Identified

    We have identified the problem.
    An invalid configuration option for the affected tenants coupled with a change in the newly released version is causing the issue.

    We have fixed the configuration issue and are applying the configuration changes across the affected tenants.

  • Investigating
    Investigating

    We are currently investigating an incident affecting multiple tenants, resulting in salesposter error messages.

    Not all tenants are affected.

Oct 2023

Delayed Billing
  • Resolved
    Resolved

    This incident has been resolved.
    All queued work has been processed and new work is being processed as normal.

    We are sorry for any inconveniences this may have caused.

  • Monitoring
    Monitoring

    Due to a failed processing replica, billing is slightly delayed.

    We have fixed the processing issue and are currently processing the queue that has build up.

    We expect everything to be back to normal within an hour or two.

    The consequences are a few hours delays in generation of some of the invoices.
    Most of the build up queue relates to preliminary billing (drafts).

Oct 2023 to Dec 2023

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