Infosoft - Notice history

All systems operational

100% - uptime

Merchant - Operational

100% - uptime
Oct 2024 · 99.98%Nov · 100.0%Dec · 100.0%

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Oct 2024
Nov 2024
Dec 2024

API - Operational

100% - uptime
Oct 2024 · 100.0%Nov · 100.0%Dec · 100.0%

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Oct 2024
Nov 2024
Dec 2024

Self Service - Operational

100% - uptime
Oct 2024 · 100.0%Nov · 100.0%Dec · 100.0%

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Oct 2024
Nov 2024
Dec 2024
Operational

Third Party: Auth0 → Europe (PROD) → Auth0 Machine to Machine Authentication - Operational

Third Party: Auth0 → Europe (PROD) → Auth0 Email Delivery - Operational

Third Party: Vipps MobilePay → Recurring API - Operational

Third Party: Auth0 → Europe (PROD) → Auth0 User Authentication - Operational

Mastercard Payment Services - Operational

100% - uptime
Oct 2024 · 100.0%Nov · 100.0%Dec · 100.0%

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Oct 2024
Nov 2024
Dec 2024

Notice history

Dec 2024

No notices reported this month

Nov 2024

Merchant slowdown
  • Resolved
    Resolved

    Performance are back to normal numbers and have been steady for the last 30 minutes.

  • Monitoring
    Monitoring

    From around 09:00 CET today there has been a slow down for some tenants when navigating within the Merchant application. Especially the dashboard and areas related to search and filtering has been affected.

    The issue is due to a limit in the automatic resource allocation for some applications.

    We have raised the limit and the backlog is being processed, and already showing clear signs of improvement.

    An update will be posted once we can confirm the issue has been solved.

Oct 2024

Issues signing in to Merchant Portal
  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring
    We implemented a fix and are currently monitoring the result.
  • Investigating
    Investigating

    We are currently investigating an issue with logging into the merchant administrative portal.

    Updates will be sent out as we get more information about the issue.

    Self-services, salesposter and API operations appear to be unaffected, but we are investigating if there should be any unforseen side effects.

Oct 2024 to Dec 2024

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