Infosoft - Notice history

All systems operational

100% - uptime

Merchant - Operational

100% - uptime
Jan 2023 · 99.88%Feb · 100.0%Mar · 100.0%

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Jan 2023
Feb 2023
Mar 2023

API - Operational

100% - uptime
Jan 2023 · 99.88%Feb · 100.0%Mar · 100.0%

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Jan 2023
Feb 2023
Mar 2023

Self Service - Operational

100% - uptime
Jan 2023 · 99.88%Feb · 100.0%Mar · 100.0%

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Jan 2023
Feb 2023
Mar 2023
Operational

Third Party: Auth0 → Europe (PROD) → Auth0 Machine to Machine Authentication - Operational

Third Party: Auth0 → Europe (PROD) → Auth0 Email Delivery - Operational

Third Party: Vipps MobilePay → Recurring API - Operational

Third Party: Auth0 → Europe (PROD) → Auth0 User Authentication - Operational

Mastercard Payment Services - Operational

100% - uptime
Jan 2023 · 100.0%Feb · 100.0%Mar · 100.0%

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Jan 2023
Feb 2023
Mar 2023

Notice history

Mar 2023

No notices reported this month

Feb 2023

Service Maintenance
  • Completed
    February 16, 2023 at 8:51 PM
    Completed
    February 16, 2023 at 8:51 PM

    Maintenance has completed successfully.
    No downtime or errors detected during the process.

  • In progress
    February 16, 2023 at 7:00 PM
    In progress
    February 16, 2023 at 7:00 PM

    Maintenance is now in progress

  • Planned
    February 16, 2023 at 7:00 PM
    Planned
    February 16, 2023 at 7:00 PM

    We are planning to do internal maintenance to a small part of the service.

    The maintenance should be transparent to both subscribers and admins, but in this time window you may experience small delays in queries and new registrations related to:

    • Prices
    • Subscription Plans (Template Packages)
    • Organizations

    We do not expect that will have any impact on business areas such as new orders, authorization and payments.

    If possible please refrain from registering new prices, organizations or subscription plans on this date.
    This in order to reduce possible friction with the maintenance.

Jan 2023

Azure Network Issue
  • Resolved
    Resolved

    The underlying azure issue is resolved.

    As mentioned in the previous update everything is running as it should and the issue has been mitigated/resolved.

  • Monitoring
    Monitoring

    Azure is now recovering, and we are currently not observing any delays or timeouts due to the Azure networking issue.

    We will continue to monitor throughout the day.

  • Identified
    Identified

    Our primary hosting platform, Microsoft Azure, is experiencing general network connectivity issues across multiple regions.

    Unfortunately this is impacting our services, meaning you will experience degraded performance.

    Investigation shows no significant impact except for some delays in processing actions.

    We will continue to monitor and provide an update once things are running as expected.

    Since this is an upstream issue with multiple failures there is little we can do to mitigate the problem immediately. For the underlying status issue have a look at https://status.azure.com/en-us/status

Underlying Azure Platform Issue
  • Resolved
    Resolved

    The services have recovered and all previously disabled automations are now toggled on again.

    We are continuing our increased monitoring efforts.

  • Monitoring
    Monitoring

    We have implemented some mitigations and everything seems to be running at a reduced pace, but running.

    The underlying issue in Azure is still not resolved, but the effects have apparently been mitigated by our changes.

    We will continue to monitor the status.

  • Identified
    Identified

    In an attempt to reduce pressure we have disabled all the recurring/schedule automations for billing.

    The jobs will be re-enabled once we have determined that everything is available again.

    The side effect: Some Payment Demands/Invoices and Payment Request Processing (CreditCard, Vipps, AvtaleGiro, eFaktura) will be delayed a bit relative to what you are used to.

  • Investigating
    Investigating

    We are currently investigating an incident where the underlying resources used by the platform are unavailable, slow to respond and/or moving.

    The effect is primarly related to our backend resources, indirectly affecting the API and the Merchant/Self-Service.

    We are monitoring the issue, and have started investigations with Microsoft Support, as well as provisioned additional resources to mitigate the issue.

Jan 2023 to Mar 2023

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