Infosoft - Notice history

100% - uptime

Merchant - Operational

100% - uptime
May 2025 · 100.0%Jun · 99.92%Jul · 100.0%
May 2025
Jun 2025
Jul 2025

API - Operational

100% - uptime
May 2025 · 100.0%Jun · 99.92%Jul · 99.96%
May 2025
Jun 2025
Jul 2025

Self Service - Operational

100% - uptime
May 2025 · 100.0%Jun · 100.0%Jul · 100.0%
May 2025
Jun 2025
Jul 2025
Operational

Third Party: Auth0 → Europe (PROD) → Auth0 Machine to Machine Authentication - Operational

Third Party: Auth0 → Europe (PROD) → Auth0 Email Delivery - Operational

Third Party: Vipps MobilePay → Recurring API - Operational

Third Party: Auth0 → Europe (PROD) → Auth0 User Authentication - Operational

Mastercard Payment Services - Operational

100% - uptime
May 2025 · 100.0%Jun · 100.0%Jul · 100.0%
May 2025
Jun 2025
Jul 2025

Notice history

Jul 2025

Intermediate errors
  • Postmortem
    Postmortem

    The underlying issue was caused by a deployment of an updated security certificate.
    Unfortunately the deployment also triggered a permission switch, replacing an identity with a new one, but the old identity was removed before the new one was deployed, causing some elevated operations to fail.

  • Resolved
    Resolved

    The issue has been resolved an all services are operating at normal capacity.

    The underlying issue was caused by a deployment of an updated security certificate.
    Unfortunately the deployment also triggered a permission switch, replacing an identity with a new one, but the old identity was removed before the new one was deployed, causing some elevated operations to fail.

  • Update
    Update

    All operations are now operational, but with reduced capacity/performance until the fix has propagated to all nodes.
    We are continuing to monitor the results.

  • Monitoring
    Monitoring

    We implemented a fix and are currently monitoring the result.
    Most operations are performing as expected, but there are still intermediate errors as the fix continues to propagate through the platform.

  • Identified
    Identified

    We have identified the cause of the issue and apply a fix to bring back the service to full capacity.

  • Investigating
    Investigating

    We are currently investigating an issue with the platform.
    API requests are taking a long time, and in some cases generating error responses.

May 2025

No notices reported this month

May 2025 to Jul 2025

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