Infosoft - Notice history

Self Service experiencing partial outage

100% - uptime

Merchant - Operational

100% - uptime
Mar 2026 · 100.0%Apr · 100.0%May · 100.0%

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Mar 2026
Apr 2026
May 2026

API - Operational

100% - uptime
Mar 2026 · 100.0%Apr · 100.0%May · 100.0%

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Mar 2026
Apr 2026
May 2026

Self Service - Partial outage

100% - uptime
Mar 2026 · 100.0%Apr · 100.0%May · 99.87%

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Mar 2026
Apr 2026
May 2026

Order API - Operational

100% - uptime
Mar 2026 · 100.0%Apr · 100.0%May · 100.0%

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Mar 2026
Apr 2026
May 2026

Reporting/OData API - Operational

100% - uptime
Mar 2026 · 100.0%Apr · 100.0%May · 100.0%

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Mar 2026
Apr 2026
May 2026
Operational

Third Party: Vipps MobilePay → Recurring API - Operational

Mastercard Payment Services - Operational

100% - uptime
Mar 2026 · 100.0%Apr · 100.0%May · 100.0%

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Mar 2026
Apr 2026
May 2026

Third Party: SendGrid → Mail Sending → API v3 - Operational

Notice history

May 2026

Checkout reporting 500 Internal Server Error
  • Monitoring
    Monitoring

    We have identified the source of the traffic and taken steps to isolate the issue so it does not affect all tenants. We are continuing to monitor the issue.

  • Identified
    Identified

    We have identified a 80 fold increase in traffic to our checkout applications, which in turn is causing the upstream authentication service to throttle requests.

    We are still investigating how to mitigate the issue.

  • Investigating
    Investigating

    We are currently investigating an issue where the Checkout Application is reporting intermediate 500 Internal Server errors.

    Not all tenants are affected at the current time, but the issue seems to be related to the authentication environment.

Apr 2026

No notices reported this month

Mar 2026

No notices reported this month

Mar 2026 to May 2026

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