Infosoft - Notice history

All systems operational

100% - uptime

Merchant - Operational

100% - uptime
Apr 2025 · 99.58%May · 100.0%Jun · 100.0%

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Apr 2025
May 2025
Jun 2025

API - Operational

100% - uptime
Apr 2025 · 100.0%May · 100.0%Jun · 100.0%

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Apr 2025
May 2025
Jun 2025

Self Service - Operational

100% - uptime
Apr 2025 · 100.0%May · 100.0%Jun · 100.0%

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Apr 2025
May 2025
Jun 2025

Order API - Operational

100% - uptime
Apr 2025 · 100.0%May · 100.0%Jun · 100.0%

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Apr 2025
May 2025
Jun 2025

Reporting/OData API - Operational

100% - uptime
Apr 2025 · 100.0%May · 100.0%Jun · 100.0%

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Apr 2025
May 2025
Jun 2025
Operational

Third Party: Vipps MobilePay → Recurring API - Operational

Mastercard Payment Services - Operational

100% - uptime
Apr 2025 · 100.0%May · 100.0%Jun · 100.0%

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Apr 2025
May 2025
Jun 2025

Third Party: SendGrid → Mail Sending → API v3 - Operational

Notice history

Jun 2025

Delayed processing of economy data for reporting/analytics
  • Resolved
    Resolved

    Everything is operation as normal again and new data is being processed in a timely manner.

    Some data generated during the degradation period still needs to be processed completely, it is currently being processed steadily.

  • Monitoring
    Monitoring
    We have identified the issued and implemented a fix and are currently monitoring the result. Most tenants have become immediately operational, but data needs to be processed so some tenants may still experience some delays in the analytics data.
  • Identified
    Identified

    We are currently investigating an incident related to an upgrade where economy related data is not being processed for reporting/analytics.

    There are no indications that data is lost, just that it is queue for processing and not being processed in a timely manner.

May 2025

No notices reported this month

Apr 2025

Merchant unavailable
  • Resolved
    Resolved

    Merchant is running steadily with no errors.

    We are still investigating the underlying cause for the deployment error to avoid a repetition.

  • Monitoring
    Monitoring

    We have rolled back the deployment and the merchant is now back online.

    We are still investigating the cause of the deployment error.

  • Investigating
    Investigating

    A deployment during the night has left the administrative merchant client unavailable.

    We are currently investigating the issue.

Apr 2025 to Jun 2025

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