All systems operational

INFO-Subscription

99.98% uptime

Merchant

99.98% uptime
Mar 2024 · 100.0%Apr · 100.0%May · 99.95%
Mar 2024100.0% uptime
Apr 2024100.0% uptime
May 202499.95% uptime

API

99.98% uptime
Mar 2024 · 100.0%Apr · 100.0%May · 99.95%
Mar 2024100.0% uptime
Apr 2024100.0% uptime
May 202499.95% uptime

Self Service

99.98% uptime
Mar 2024 · 100.0%Apr · 100.0%May · 99.95%
Mar 2024100.0% uptime
Apr 2024100.0% uptime
May 202499.95% uptime

Third Party Services

Operational
Third Party: Auth0 → Europe (PROD) → Auth0 Machine to Machine Authentication
Operational
Third Party: Auth0 → Europe (PROD) → Auth0 Email Delivery
Operational
Third Party: Vipps MobilePay → Recurring API
Operational
Third Party: Auth0 → Europe (PROD) → Auth0 User Authentication
Operational

Mastercard Payment Services

98.68% uptime
Mar 2024 · 100.0%Apr · 95.98%May · 100.0%
Mar 2024100.0% uptime
Apr 202495.98% uptime
May 2024100.0% uptime

Notice history

May 2024

Authentication Problem
  • Resolved
    Resolved

    During the night the issue has been resolved by Microsoft and everything is operational again.

    Specifically the underlying service was recovered at 00:27 UTC (02:27 CET). Our metrics indicates everything is operational again.

  • Identified
    Update

    The Microsoft Azure support team has now shared a status update on the incident. The issue continues to affect the entire platform.

    They are still trying to figure out the underlying cause.

  • Identified
    Identified

    Unfortunately the issue has not been solved entirely, and we are now experiencing timeouts, but the occasional token request makes it through.

    We have informed Microsoft about the re-occurrence and they are actively working on asolution.

  • Monitoring
    Update

    Microsoft Azure Support has confirmed an issue in their ADB2C infrastructure in Europe.

    The issue should be fixed now, but we will continue to monitor closely.

  • Monitoring
    Monitoring

    ADB2C seems to now be issuing tokens again and authentication works.

    There is already a drop in the error rate on our metrics.

    We will continue to monitor this, and will provide more information if and when we receive it.

    For now the systems are back again, but we are unsure if they will remain available.

  • Investigating
    Investigating

    We are currently investigating an issue with obtaining authentication across the platform.

    Initial log investigation points to Azure ADB2C infrastructure being unavailable for token generation. Regular authentication works, but the underlying API authorization fails across the board.

    We have yet to get any confirmation from Microsoft about the issue and we are working on the problem.

    Unfortunately, when unable to authenticate no other actions are allowed by the platform.

Apr 2024

Third Party Problems with Mastercard Payment Services
  • Resolved
    Resolved

    The issue has been resolved, all queued up operations have been processed and we have monitored that everything is running as it should with continous eFaktura scanning, AvtaleGiro mandates and related operations.

    Internally we have updated our monitoring procedures to alert us to similar cases, so that in the future we may avoid the disruption.

  • Identified
    Update

    we have identified the issue as being due to an expired certificate.

    We are working with MPS to resolve the issue.

  • Identified
    Identified

    We have identified an issue with communications to Mastercard Payment Services (MPS), affecting everything related to AvtaleGiro and eFaktura.

    The effect is that claims and invoices are not submitted to MPS, nor can we retrieve new mandates and agreements.

    We have notified Mastercard Payment Services, and are working towards a resolution.

Mar 2024

Third Party Problems with AvtaleGiro claims
  • Resolved
    Resolved

    Mastercard Payment Services has reported that everything is operational again.

    We have verified this on our end, and all outstanding claims have now been processed.

  • Identified
    Identified

    We have identified an issue with the AvtaleGiro Claims related API from Mastercard Payment Services.

    The effect is that some claims are not generated, and obtaining claims status fails roughly a third of the time.

    We have notified Mastercard Payment Services, and are working towards a resolution.

    The consequences are currently a delay in claims processing, as soon as the incident is resolved by Mastercard we will continue to process outstanding claims.

Mar 2024 to May 2024