Infosoft - Sales poster error – Incident details

All systems operational

Sales poster error

Resolved
Partial outage
Started over 2 years agoLasted about 1 hour

Affected

INFO-Subscription

Partial outage from 11:47 AM to 1:14 PM

Self Service

Partial outage from 11:47 AM to 1:14 PM

Updates
  • Resolved
    UTC
    Resolved

    This incident has been resolved.

    All salesposters are now up and running again.

  • Monitoring
    UTC
    Monitoring

    Configuration changes are currently being applied. We are monitoring and going through all tenants to ensure the sales poster is up and running again.

  • Identified
    UTC
    Identified

    We have identified the problem.
    An invalid configuration option for the affected tenants coupled with a change in the newly released version is causing the issue.

    We have fixed the configuration issue and are applying the configuration changes across the affected tenants.

  • Investigating
    UTC
    Investigating

    We are currently investigating an incident affecting multiple tenants, resulting in salesposter error messages.

    Not all tenants are affected.