Infosoft - Delayed Billing – Incident details

All systems operational

Delayed Billing

Resolved
Degraded performance
Started over 2 years agoLasted about 9 hours

Affected

INFO-Subscription

Degraded performance from 11:40 PM to 8:33 AM

API

Degraded performance from 11:40 PM to 8:33 AM

Updates
  • Resolved
    UTC
    Resolved

    This incident has been resolved.
    All queued work has been processed and new work is being processed as normal.

    We are sorry for any inconveniences this may have caused.

  • Monitoring
    UTC
    Monitoring

    Due to a failed processing replica, billing is slightly delayed.

    We have fixed the processing issue and are currently processing the queue that has build up.

    We expect everything to be back to normal within an hour or two.

    The consequences are a few hours delays in generation of some of the invoices.
    Most of the build up queue relates to preliminary billing (drafts).