Third Party Problems with AvtaleGiro claims - Incident details - Infosoft - Status

Third Party Problems with AvtaleGiro claims

Resolved

Degraded performance

Started over 2 years agoMarch 12, 2024Lasted about 2 hoursMarch 12, 20247:168:47 AMUTC

Affected

INFO-Subscription

API

Updates

Resolved
March 12, 2024 at 8:47 AMUTC
Resolved
March 12, 2024 at 8:47 AMUTC
Mastercard Payment Services has reported that everything is operational again.
We have verified this on our end, and all outstanding claims have now been processed.
Identified
March 12, 2024 at 7:16 AMUTC
Identified
March 12, 2024 at 7:16 AMUTC
We have identified an issue with the AvtaleGiro Claims related API from Mastercard Payment Services.
The effect is that some claims are not generated, and obtaining claims status fails roughly a third of the time.
We have notified Mastercard Payment Services, and are working towards a resolution.
The consequences are currently a delay in claims processing, as soon as the incident is resolved by Mastercard we will continue to process outstanding claims.